All training is flexible and we usually adopt a 'Toolkit' approach giving participants straightforward 'rules of the road' that they can immediately put into practice. This gives you immediate change, growth and real ownership. We don't lecture & We don't assume. We DO motivate, energize, encourage & achieve understanding. We DO deliver full notes after a workshop, along with eCertificates.

Practical Operational Standards for all departments within a property or tourism business

Covid-19 protocols (PAHO, CARPHA) included in all workshops

The Trainer Toolkit ~ Practical Techniques & Skills to Train & Coach within Department Teams

Guest Contact Personnel ~ Interpersonal Skills, Guest Empathy & Appropriate Actions, Standards and Safe operating procedures

The Front Line ~ Consistently Professional & Successful! A calm, professional approach for all front office positions

The Certified Talkabout Housekeeping Program ~ The Circular Clean! Operational, Environmental, and Health & Safety issues included ~ 3* 4* & 5* implementation

Happy Housekeepers! ~ An energetic day focusing on personal & guest Health & Safety, Eco-Smart cleaning techniques & an Organic Cleaning Solutions Laboratory!

Engineering Guest Excellence ~ Dynamic half-day for all engineering, maintenance & grounds team

Pool & Beach Specialists ~ Relaxed yet professional guest care techniques, smart teaming to deliver the unexpected

The 5* Concierge ~ The route to the Gold Keys & introductory / intermediate levels

Security ~ The friendly & safe face of your property, includes fire plans, evacuation drill, HazMat

Departmental Health & Safety ~ for F&B / Kitchen / Food Safety

Fundamentals of Food Handling & Hygiene

HACCP

Healthy Kitchens are efficient kitchens ~ Includes all kitchen team, including stewarding ~ workplace Health & Safety

Kitchen & Restaurant Product Planning, Management & Training ~ Includes all aspects of restaurant start-up or overhaul to include menu planning, cost control, plating & presentation, practical culinary skills, storage, ongoing training

Restaurant & Bar Service WOW’s!

Configuring your F&B Operation to deliver profitably ~ Operational standards for Integration of Technology across departments for ease of use, stock, inventory, controls & reporting

WOW – Wines! ~ Wines 101, Wine & Cocktails for fun & sales!

GENERAL

Sell! Sell! Sell! Increase the check & guest satisfaction

Problem-Solving for a Win-Win Resolution – from core team to management

Purchasing Wisely & Sensibly to lower costs and environmental impact

Assorted Environmental Educational & Motivational workshops