Every property checks TripAdvisor daily & many of you incorporate results into employee recognition. It has replaced many Island tourism mystery guest programs. There are still occasions when a more through assessment is useful for operational consistency.

As inveterate travelers & seasoned Ops folks, we can offer a ‘snapshot’, or a more detailed assessment, of your physical & service offering. This can be focused on brand standards, ratings, Health & Safety, interpersonal interactions and particular teams or departments.

We can present our findings & suggestions for uplift, based on the agreed focal points, in an exit meeting with GM and/or Department Heads.

We have a cadre of trained mystery guests who know & have worked in the Caribbean, Americas & Europe, who enjoy hospitality & tourism, enjoy people, and have their senses acutely tuned when shopping your property / business.