Talkabout & Earth Solutions

Operational Standards & Effective Training

Practical Operational SOP's  

• For all departments within a property

The Front Line                                              

• Professional, Calm, Successful CONSISTENTLY! A calm, professional approach for all front office positions

The Talkabout Housekeeping Program

• The Circular Clean! Operational, Environmental, and Health & Safety issues included ~ implementation from 3* to Preferred Hotels of The World standard

The 5* Concierge

• The route to the Gold Keys

Security

• The friendly & safe face of your property, includes fire plans & evacuation drill

Guest Contact Personnel 

• Standards and safe operating procedures

Customer Service on 3 levels 

• Basics, problem-solving & selling / up-selling

FOOD SAFETY / HEALTH & SAFETY / F&B WORKSHOPS 

Royal Society for the Promotion of Health 

• Approved Centre for Training & International Level Examinations

Fundamentals of Food Handling & Hygiene, HACCP and Workplace Health & Safety

WOW – Wines!

• The guest service steps and selling up/on techniques

Healthy Kitchens are efficient kitchens

• Includes all kitchen team, including stewarding

Kitchen & Restaurant Product Planning, Management & Training 

• Includes all aspects of restaurant start-up or overhaul

Health & Safety Basics

• Housekeeping, Pools, F&B, Kitchen, General Property Basics

TRAINING SKILLS PROGRAMS

The Trainer Toolkit a definitive trainer development program for all levels within the property, the emphasis is on excellent communication skills and solid reasoning targeted at on-the-floor training. Proven sustainability and user-friendliness for operational training with or without an environmental twist.

Advanced Trainer Skills  an ideal program for trainers who have been training for a year and are ready for the challenges of advanced training skills on-the floor and in a workshop forum.